Frequently Asked Questions

Yes. The Harrison Riedel Foundation is registered with the Australian Charities and Not-for-profits Commission (ACNC) as a Health Promotion Charity and is endorsed by the Australian Taxation Office (ATO) as a Deductible Gift Recipient (DGR).

If your Crew aren’t available, you can still find support through YourCrew.

The app provides pathways to professional help, including Kids Helpline, Lifeline and other support services. You can also access resources to help you understand your options and decide what to do next.

If you or someone else is in immediate danger, call 000.

The best Crew members are people you already know, trust and feel comfortable talking to. They might be friends, relatives, family friends or other trusted adults.

We encourage you to choose a mix of people who can offer different kinds of support. The most important thing is that you feel comfortable reaching out to them when you need help.

You choose who to invite to your Crew, and each person must accept your invitation and agree to the YourCrew Oath.

Yes. Parents can be part of their child’s Crew, but ultimately it’s the young person’s choice.

Even young people who have close, supportive relationships with their parents may sometimes find it difficult to talk to them about certain things. They might feel embarrassed, worry about disappointing them or simply feel more comfortable talking to someone else first.

YourCrew doesn’t replace the important role of parents and carers. It gives young people another way to reach out to people they know and trust, who can support them and help them involve their parents or seek professional help when needed.

It isn’t always easy to think of who to invite to your Crew.

The Crew Wizard in the YourCrew app can help you think about the people in your life who you know, trust and feel comfortable talking to. They might be friends, relatives, family friends or other trusted adults.

You don’t need to invite everyone at once. Start with one or two people you trust and build your Crew over time.

If you’re still unsure, consider talking to a trusted adult, such as a teacher or school counsellor, who may be able to help you identify people who could support you.

YourCrew is designed to help you connect privately with people you already know and trust, rather than chat anonymously with strangers.

If you’d prefer to speak to someone anonymously, YourCrew provides links to professional support services, including Kids Helpline, where you can speak confidentially with a counsellor without giving your name.

YourCrew is a free Australian app designed for young people aged 10–24, regardless of their background or circumstances. Parental consent is required for users under 13, and access to some content in Experiences is restricted for this age group.

The app is currently available in English. Young people can choose their own Crew of people they know and trust, including family members, friends and other trusted adults who understand their individual needs and circumstances.

We recognise the importance of making YourCrew accessible to young people from different cultural and language backgrounds and will continue to explore ways to improve accessibility.

The Harrison Riedel Foundation offers free, curriculum-aligned, teacher-led programs that help young people build the skills, confidence and connections to navigate adolescence, support their friends safely and seek help when they need it.

Our programs include:

• YourCrew: Transition to High School (Year 6): Helps students prepare for the move to secondary school, build confidence and develop supportive connections.
• YourCrew: Starting Strong (Year 7): Helps students settle into secondary school, navigate new relationships and challenges, and develop confidence to seek help for themselves and their friends.
• YourCrew Classroom (Years 8–9): Helps students develop self-awareness, navigate relationships and more complex challenges, and know how to ask for help and respond safely when a friend is struggling.

All programs are provided at no cost to schools and are designed for teachers to deliver using the resources we provide.

Visit our YourCrew School Programs page to learn more.

We make it very clear to Crew members that they are not expected to be mental health experts, have all the answers or take responsibility for solving someone else’s problems. Their most important role is to support the person they care about and help them get the right help when they need it.

YourCrew’s Pathways to Help provides guidance on recognising when someone may need additional support, what to say, what to do and where to go for professional help.

We encourage Crew members to seek help from a trusted adult or professional whenever they feel unsure, uncomfortable or concerned about someone’s wellbeing. They don’t need to wait until a situation becomes serious, and they’re not expected to manage it on their own.

This might mean listening without judgement, encouraging a young person to speak with a parent, teacher or school counsellor, helping them contact a professional service, or going with them to seek support.

If someone is in immediate danger, call 000.

Asking for help isn’t always easy, especially when you’re not sure how to explain what you’re feeling.

YourCrew helps you reach out to people you already know and trust. You can use the app to check in and share how you’re feeling, or contact someone in your Crew when you need support.

Our How To guides and A–Z information pages provide practical advice to help you understand what you’re experiencing, find the words to start a conversation and know where to go for additional support.

You can also access Kids Helpline directly through YourCrew if you’d prefer to speak with a counsellor.

You don’t have to find the perfect words or explain everything at once. Sometimes simply letting someone know you’re not feeling okay is enough to start a conversation.

It can be difficult to know what to say or do when you’re worried about a friend.

Start by checking in, listening without judgement and letting them know you care. You don’t need to have all the answers or solve their problems, but you can help them find the support they need.

YourCrew’s How To guides, A–Z information pages and Pathways to Help provide practical advice on recognising when someone may need support, how to start a conversation and where to go for help.

If you’re unsure, uncomfortable or concerned about your friend’s wellbeing, speak to a trusted adult or professional. You can also contact Kids Helpline directly through YourCrew for advice and support, including when you’re worried about someone else. You don’t have to, and shouldn’t, manage the situation on your own.

If someone is in immediate danger, call 000.