We aim to address mental health issues among children generally by providing a tool that helps with, and prevents, anxiety and distress. We also provide education to carers, parents, guardians and the general community so that they are equipped to provide necessary support when they are called upon.
The best Crew are those the young person knows and trusts. It might be Aunts, Uncles, cousins, family friends, peers etc – whoever they feel comfortable with. We encourage choosing a wide spectrum of crew members to cover different scenarios. But we discourage putting parents on the list (although ultimately this is the young person’s choice). So nobody gets embarrassed, we have some messaging and advice about what to do if a Crew member says ‘no’ – as we don’t want the young person to feel disheartened if that happens.
Good question. YourCrew is ultimately a place to go when young people don't feel they can talk to their parents. They may have the best relationship in the world with them, but research shows that they often don’t like to let them down, and can still feel ashamed or embarrassed about some things. YourCrew doesn't replace the role of parents in any way, but it does offer someone else to talk to.
We’re in the process of talking with third party organisations to put together a ‘bank’ of Crew Members available to users called CrewBank. These will consist of registered and fully checked mentors and people who already work with young people.
We host CrewBank which is made up of volunteers from organisations such as Reach Foundation and Kids Helpline. CrewBank is an anonymous service which can be both private and one-on-one or in a chatroom where other members of the YourCrew community and CrewBank can participate. Successful resolutions are saved and categorised under help topics. Ultimately, we would like to provide training for interested Crew members or corporate programs to donate time to CrewBank.
For English as a second language, we would like to link to the Translating and Interpreting service provided by the Australian Government.
Ultimately we would like to have different ‘skins’ that provide age appropriate design and functions. These will be automatically applied when a young person puts in their age at registration. For example, younger people who may find it difficult to express how they feel will have interactive avatars they can set up and use to represent their feelings at the time of communication with their crew, or, suggested/automatic themed dialogue they can click on to communicate how they feel. Similarly, we would like to have different interactive skins that can be applied to different cultures and individuals.
The education component for the YourCrew app will be incorporated into our partner’s existing education programs. Many of our partners promote the importance of connections and support, as such there is a natural synergy with the YourCrew App. We are in the process of talking to our partners about how we integrate the app into their programs. In general it will cover introducing the app and why kids should download it and also help with setting up and contacting potential crew members.
We have created Pathways to Help (PaTH) to aid Crew when to suggest to the young person to seek professional help, where to go and who to call in an emergency. We have a ‘smart’ map that shows what services are available in proximity to the location of the young person. The important thing here is that the Crew member facilitates access to professional help and actively makes sure the young person receives the help. This could include taking them to where they need to go or contacting the parents on the young person’s behalf. We are very clear that Crew are there to help with this process and not to replace professional services. The role of Crew is to provide support, help with practical problems and facilitate communication with parents or professionals when required.
We will list all potential service providers and their details on our app, website and maps. We can also link through to specific member websites, videos and content through our guides, wizards and flow charts for both young people and Crew Members. We would like our partners to promote our app and website on their websites and where appropriate through their education programs and services.